سياسة الإستبدال والاسترجاع

Return and Replacement Policy Return Policy: • The product to be returned must be in its original intact condition and not have any defects. • The return policy only includes products (and does not include accessories that come with the product). • The product to be returned must be in the same condition as when purchased, with all its accessories. • The return period is 3 days from the date of receipt. • The store bears the shipping costs from the customer to the sales center if the reason for the return is due to a manufacturing defect, delayed delivery exceeding 20 days, or if the reason for the return is due to an error in the shipment contents. • If the shipment was sent by the store and the customer did not respond to the shipping company to receive it, and it was returned to the store and the shipment is requested again, the customer will bear the cost of sending the new shipment (35 SAR). • The customer bears the return fee of 35 unless the error is due to the store management. • The return policy does not include seasonal offers, competitions, or discount codes. • The return policy does not include installment payments. • If the return meets all conditions, we will send the replacement form via WhatsApp. • Please print the shipping form and deliver the returned products to the nearest shipping company branch. • After the shipment arrives to us, we will examine and review the order and verify the contents. • If the products are intact, the amount will be refunded within 5-15 working days after deducting the shipping cost (35 SAR). • If the products are damaged or incomplete, the return will be rejected, and the shipment will be sent back to the previous address (the customer bears the return cost). • Cash on delivery fees are shipping company fees and are non-refundable. Replacement Policy: When the order arrives and is not the same product you requested or has a defect, please contact our customer service team via WhatsApp and report it. You will be responded to to arrange the replacement process, and the requested product will be shipped free of charge. If you do not like the requested product and wish to replace it, please contact our customer service team via WhatsApp within 6 days of receiving the order. The replacement must be in its original condition with all accessories. The replacement process may take 5 to 7 working days, with a shipping fee of 35 SAR, and only one replacement is allowed. To request a return or replacement, contact us via WhatsApp at the customer service number (0559221867).